Product
Questions about all of our products.
All articles
All articles
Categories
Articles
How long will it take for my order to be processed and delivered?
We understand that you are eager to receive your order. Our processing time before an order ships out is indicated on your order confirmation and is typically 3-5 days. Please note that this timeframe excludes weekends. If you have not received order
I entered the wrong shipping address for my order, what should I do?
If you realize you have entered the wrong shipping information, please contact our customer support team as soon as possible with your correct address details. We will make every attempt to update your order with the correct shipping information befo
My order was returned to sender, can it be reshipped?
We apologize for any inconvenience caused if your order has been returned to us. Please provide us with the correct shipping address, including any missing details such as apartment numbers, and we will escalate this to our fulfillment team to ensure
How do I update my shipping address?
Updating your shipping address is important to ensure that you receive your order promptly. If you need to update the address, simply contact our support with the new details. We will update your account or create a replacement order if the original
What should I do if my order is marked as delivered but I did not receive it?
If your order status is marked as delivered but you can't locate the package, it is vital to contact us for assistance. Provide us with the order number and tracking details if available, and we'll investigate the matter for you. If necessary, we may
What are douxds' shipping policies?
At douxds, we take pride in our shipping and handling processes. For standard shipments, our orders typically leave our fulfillment center based in sunny Miami within a 3-5 days, excluding weekends. You will receive a tracking number via email once y
I received an incomplete order, what should I do?
We apologize if you have received an incomplete order. In such cases, please let us know immediately, and we will arrange for a replacement of the missing item to be sent out to you with expedited shipping. While it's not necessary, providing us with
How do I unsubscribe from douxds emails?
To unsubscribe from douxds emails, you can click on the unsubscribe link located at the bottom of any of our marketing emails or contact us directly with the request to be taken off the mailing list. We will promptly process your request to ensure yo
Is douxds considering partnerships for expansion on platforms like CompanyName?
douxds is open to exploring partnerships and collaborations that align with our brand's mission and values. If you represent an award-winning team interested in working with us or have suggestions for expansion on digital platforms like CompanyName,
What should I do if my package was returned or not delivered due to a missing apartment number?
If your package was returned to us or not delivered because of a missing apartment number or incomplete address, please contact our customer service as soon as possible. Provide us with the complete and accurate address, including the correct apartme
Does the FLEX Vibrating Face Brush come with facial cleansers or moisturizers included?
No, the FLEX Vibrating Face Brush does not come with facial cleansers or moisturizers included. The brush is sold as a standalone skincare device designed to improve skin health and appearance. While it can be paired with various skincare products fo
What should I do if my order contains incorrect items?
If your order contains incorrect items or you notice extra products added that you did not intend to purchase, please reach out to our customer service team. We will assist you by removing the unwanted items from your order and issuing a refund to yo
What steps can I take if my FLEX face brush will not charge or turn on?
If you are experiencing issues with charging your FLEX face brush or if it will not turn on, please try the following troubleshooting steps:. If these steps do not resolve the issue, your FLEX face brush may be faulty. As the device comes with a one-
How can I effectively use the products to improve the appearance of large pores on my face?
Our products can help improve the appearance of large pores on your face through a consistent skincare routine that includes the following steps:. Consistent use of these products, coupled with a proper skincare routine, can lead to smoother, clearer
Can I use the skincare products on both my face and head, and if so, what routine should I follow?
Yes, you can use our skincare products on both your face and head. For a morning routine that targets both areas and is beneficial for preventing and treating ingrown hairs, follow these steps:. By integrating this routine with our FLEX face brush, y
How can I cancel items from my order or get a refund for unwanted products?
If you have accidentally ordered more items than intended or wish to cancel certain products from your order, you can get in touch with our customer service. We will assist by modifying your order to exclude the unwanted items and process a refund to
What is the battery life of the Flex vibrating face brush and is it rechargeable?
Yes, the Flex vibrating face brush is equipped with a rechargeable battery, boasting a long-lasting battery life that provides up to Months of running time per charge. Depending on your usage frequency, the battery will only need recharging after app
Is there a difference between the moisturizer and the PRIME Face Quench?
The PRIME Face Quench is our signature moisturizer that offers deep hydration and nourishment tailored to skin impacted by testosterone, such as excess oils, acne, and ingrown hairs. When you choose PRIME Face Quench, you are indeed selecting our spe
What steps should I follow if I believe my FLEX face brush's charging case is defective?
If you suspect that your FLEX face brush's charging case is defective and is not functioning as intended, please make sure to check the charging source and try different USB-C chargers to rule out power issues. Should the problem persist, you may be
If I am not satisfied with the product, can I get a refund?
While we believe in the efficacy of our products, we understand that individual results may vary. If you have used our products for less than the recommended 90-day period and are not satisfied with the results, we are unable to offer a full refund.