What steps can I take if my FLEX face brush will not charge or turn on?Updated 10 months ago

If you are experiencing issues with charging your FLEX face brush or if it will not turn on, please try the following troubleshooting steps:

1. Ensure that the charging source is operational, and the home power switch is turned on.
2. Use a wall charger for optimal power, ideally with an 18W brick or below. The USB-C cord provided with your FLEX should be used for charging.
3. If a wall outlet is not available, try charging the device using a laptop or PC as an alternative.

If these steps do not resolve the issue, your FLEX face brush may be faulty. As the device comes with a one-year warranty, you may be eligible for a free replacement if necessary. Please reach out to our customer service for further assistance on proceeding with a warranty replacement.