What steps can I take if my FLEX face brush will not charge or turn on?Updated 5 months ago

If you are experiencing issues with charging your FLEX face brush or if it will not turn on, please try the following troubleshooting steps:

1. Ensure that the charging source is operational, and the home power switch is turned on.
2. Use a wall charger for optimal power, ideally with an 18W brick or below. The USB-C cord provided with your FLEX should be used for charging.
3. If a wall outlet is not available, try charging the device using a laptop or PC as an alternative.

If these steps do not resolve the issue, your FLEX face brush may be faulty. As the device comes with a one-year warranty, you may be eligible for a free replacement if necessary. Please reach out to our customer service for further assistance on proceeding with a warranty replacement.