douxds logo
douxds logo

Get more information



Questions about all of our products.

4 categories

Questions about your order.

2 categories

Questions about our brand.

23 articles


See all
How long will it take for my order to be processed and delivered?

We understand that you are eager to receive your order. Our processing time before an order ships out is indicated on your order confirmation and is typically 3-5 days. Please note that this timeframe excludes weekends. If you have not received order

I entered the wrong shipping address for my order, what should I do?

If you realize you have entered the wrong shipping information, please contact our customer support team as soon as possible with your correct address details. We will make every attempt to update your order with the correct shipping information befo

My order was returned to sender, can it be reshipped?

We apologize for any inconvenience caused if your order has been returned to us. Please provide us with the correct shipping address, including any missing details such as apartment numbers, and we will escalate this to our fulfillment team to ensure

How do I update my shipping address?

Updating your shipping address is important to ensure that you receive your order promptly. If you need to update the address, simply contact our support with the new details. We will update your account or create a replacement order if the original

Get support