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What steps should I follow if I believe my FLEX face brush's charging case is defective?Updated 2 months ago

If you suspect that your FLEX face brush's charging case is defective and is not functioning as intended, please make sure to check the charging source and try different USB-C chargers to rule out power issues. Should the problem persist, you may be entitled to a warranty replacement due to the one-year coverage our products have. Contact our customer support for assistance in processing a replacement so you can continue to enjoy your skincare experience with minimal disruption.

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