Questions about shipping.
Our standard shipping time from Miami, Florida typically ranges from 3 to 7 business days. International warehouse shipping times range from 7 to 21 days. This depending on your location and the shipping option available.
Currently no, we do not offer expedited shipping.
Absolutely, we provide order tracking. Once your order is shipped, you'll receive a tracking number and instructions on how to monitor the delivery status. Here's a link to the tracking page: https://douxds.com/pages/tracking
While we strive to meet our estimated delivery times, occasional delays may occur due to unforeseen circumstances. If your order is delayed significantly, please reach out to our customer support team for assistance.
Shipping costs for international orders vary based on the destination and selected shipping method. You can see the shipping cost during the checkout process.
Yes, we provide international shipping to many countries and regions. You can check whether we ship to your location during the ordering process.
The delivery time for international orders may vary depending on the destination and shipping option. You'll receive an estimated delivery time during checkout.
We offer the option to purchase shipping insurance for added security. If you encounter any issues with your shipment, please contact our customer support for assistance.
It's possible to change your shipping address before your order is shipped. Please contact our customer support team as soon as possible to request any address changes.
If your order arrives damaged or with missing items, please reach out to our customer support team with details and photos. We'll work to resolve the issue promptly.
In some cases, a signature may be required upon delivery, depending on the order value and the shipping method. You'll be notified of this requirement when placing your order.
You can check the status of your shipment or order by using the tracking number provided when your order is shipped. Additionally, you can contact our customer support team for assistance.
If you're not satisfied with an item, please consult our return policy for instructions on how to initiate a return or exchange. Our team will guide you through the process.
If you're not home during a delivery attempt, the carrier will often leave a notice with instructions for redelivery or package pickup at a local facility. You can follow the provided guidance.
While we offer estimated delivery times, specific delivery windows or times may not be available. The carrier will determine the actual delivery schedule.
No.
If you encounter a delivery issue, please contact our customer support team with all the relevant details. We'll work to resolve the matter promptly.
Our shipping and delivery terms and conditions outline important policies, responsibilities, and guidelines. You can review these terms on our website.
We aim to provide shipping options for customers in rural or remote areas. The availability of services will be determined during the checkout process.
Depending on the carrier, you may have the option to pick up your order from a local facility if you missed the delivery attempt. Check the carrier's instructions for details.
Yes, we offer pre-orders for items that are temporarily out of stock. When you place a pre-order, you're reserving the product, and it will be shipped to you as soon as it becomes available. You'll find the expected ship date on the product page when
Unfortunately, we cannot accommodate specific delivery date requests or hold orders for future delivery at this time.
If you're having trouble tracking your order, please verify that you've entered the correct tracking number. If the issue persists, contact our customer support, and we'll assist in resolving tracking problems.
At this time, we don't offer special packaging or gift wrapping options. We're continually working to enhance our offerings, so stay tuned for any future updates.
Import duties and customs fees vary by country and region. Customers are responsible for any applicable customs charges, taxes, or fees. We recommend checking with local customs authorities for specific details.
Orders shipped to P.O. boxes or APO/FPO addresses may take slightly longer for delivery. The estimated delivery time for these addresses varies based on location and military mail handling.
We provide delivery confirmation for most orders. In some cases, a signature may be required for delivery. If you're concerned about a signature requirement, please check your order's tracking information for specifics.
If you suspect your package was lost, stolen, or tampered with, please contact our customer support immediately. We will assist you in filing a report with the shipping carrier.
Unfortunately, we cannot upgrade the shipping method once an order has been placed. You can explore expedited shipping options when you make your initial purchase.
If your package appears damaged but the contents are undamaged, you can accept the package. However, if there is damage to the items inside, please contact our customer support for assistance.
In cases of weather-related disruptions, our shipping carriers may temporarily delay deliveries to ensure safety. Check your tracking information for real-time updates on any potential delays.
While we strive to meet delivery deadlines, we cannot guarantee specific delivery times. We do not offer compensation for missed deadlines beyond our control.
The final delivery was made by the local post office. If your order shows as delivered and you have not received your package as yet, please try the following resolutions:1. Be sure to check all possible locations of delivery around your address (ex.
Yes, we have a dedicated customer support team ready to assist with any shipping-related questions or concerns. You can find our contact information on our website, and we're available to help during business hours.
Our return policy allows you to return incorrect or damaged items within 90 days of receiving your order. We'll provide instructions on how to return the items and receive a refund or replacement.
We apologize for any mix-up. Please contact our customer support immediately, and we'll arrange for the correct item to be sent to you. We may request a return of the incorrect item.
Returning a gift or an item from a gift order is simple. Contact our customer support with the order details, and we'll guide you through the return process. You can receive a refund or store credit, depending on the original payment method.
In some cases, remote or isolated locations may incur additional shipping fees. These fees are determined by the shipping carrier and will be indicated during checkout if applicable.
Please allow 48 business hours for your order to ship. If you ordered during a pre-order era, we will ship as soon as we receive the new inventory. You will always receive a tracking number as soon as your order ships.