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What can I do if the order tracking information shows that my package was delivered but I haven't received it?Updated 4 months ago

The final delivery was made by the local post office. If your order shows as delivered and you have not received your package as yet, please try the following resolutions:

1. Be sure to check all possible locations of delivery around your address (ex. Mailbox, doorstep, side door, etc.)

2. Check with a family member or neighbor in case they collected the package on your behalf.
3. You're going to want to reach out to your local post office. Provide them with your name, phone number, email address, and the tracking number of the package, and in most cases will get back to you within 24 hours. 

If you still have been unsuccessful in getting your package after 7 days of the tracking information showing as delivered, please reach out to our support team and we will reship your order on a priority basis. 

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